5 Reasons to Say Yes to a New POS

Are you using an outdated cash register or an inefficient Point-of-Sale (POS) system? Fortunately, there are options today that are both easy to use and affordable.

At its most basic level, a POS system is like a cash register. It lets you record sales, take various forms of payment, and print receipts. However, today’s solutions have evolved dramatically – enabling automation of everything from inventory management to marketing to customer loyalty programs. They can help you deliver exceptional customer service, manage your supply costs, track staff hours, reduce errors, generate useful reports, and increase profitability.

To determine the best system for you, consider your overall business challenges, opportunities, and goals. For example, is revenue growth a priority, or are you short-staffed and struggling to quickly and consistently serve your customers? Consider what is working and what is not working with your current system. What capabilities or features do you wish your system had? What creates frustration for you or your staff? What manual processes do you wish were automated? With your challenges, opportunities, and goals in mind, it’s time to consider why you should say, “Yes,” to a new POS:

1. POS Equipment Included

SpotOn Restaurant POS

The latest POS system equipment doesn’t have to cost a fortune. Many systems today are built around a monthly fee that covers the entire system and support.  The main factor that plays into your monthly fee is the number of stations. A standard POS station includes the main terminal or touch screen display, a cash drawer, a receipt printer and a credit card swiper. Pricing is often based on the number of stations plus additional hardware such as kitchen printers, kitchen display screens, or handheld devices.

2. Increased Efficiency

Integrating software applications, such as QuickBooks or other inventory or purchasing applications into your POS, increases your efficiency. Tighten up your inventory control or ordering process and eliminate waste! Check your customer’s purchase history in seconds, or click a button and see how much tax you collected last year. It can be fast and easy!

3. Customer Loyalty

Customer loyalty programs, standard discounts, and other capabilities come built into the latest POS systems. Providing your customers integrated rewards results in returning revenue for your business.

4. Timely Service and Support

You need competent and timely technical support professionals in the event of an issue. Some traditional providers still expect customers to tolerate lengthy hold times and multiple conversations over many hours or even days before problems are resolved. However, with remote diagnostics and web-based communications, face-to-face service perhaps isn't required to solve every issue anymore.

You should expect a fast response and interaction with a live professional equipped with the knowledge and resources to solve the problem. Verifying a provider's references and online reviews to ensure a reputation of consistent, high-quality support is important in determining the best fit for your business.

5. Lower Fees

Many businesses are adopting the trend of passing along credit card processing fees to the customer. This is typically set up as a cash discount of four percent of the total charge. In this way, the fee is ultimately paid by the customer instead of the merchant. This simple move can save your business a lot of money in credit card processing fees. Your POS system provider can work with you to set this up if you decide to go in this direction.

Summary

The fast, easy-to-use and fully customizable options available on the latest POS systems make it easy for customers to buy more. Software solutions integrated into the POS system provide time saving enhancements from inventory management to tracking staff hours to customer loyalty programs. Besides streamlining the ordering and payment processes, you now have access to real-time reports and useful data to reduce costs, eliminate errors, accelerate growth and increase profitability.

Contact Robin Hood Business Services to ask any questions you may have and schedule a free consultation.

5 Reasons to Say Yes to a New POS

Robin Hood Business Services